Returns and Shipping Policy

Returns & Exchanges Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

PLEASE NOTE MOST THINGS ARE USED SO THE CONDITION MAY VARY 

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • All original tags must be attached

  • Items must be returned in the original packaging

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Gift cards

  • Earrings or personal items (for hygiene reasons)

Exchanges

We offer exchanges for sizing or product defects, subject to availability.
If your desired item is out of stock, a store credit will be issued.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account

Shipping costs are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. (AUSPOST is recommended)

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no extra cost.

How to Start a Return

To initiate a return, please contact us at via our contact form on the website's homepage. 

Include your:

  • Order number

  • Reason for return

  • Any supporting photos (if applicable)

How Shipping works 

All Australian and International shipments are usually processed and shipped within 2 days of placing an order. If anything occurs that requires a longer shipping time, you will be notified. Either via the email you provided or an Instagram story will go up. 

Shipment deliveries vary through locations and are ultimately determined by AUSPOST and contributing international postage companies. Within Australia shipmentrs usually take 3-4 days to be delivered, and international shipments usually have a wait time of 2 weeks. This may vary due to different countries' work hours and policies. 

Thank you for shopping with us.