Unfortunately at this time we do not accept returns. Any orders made must be considered before buying as we will not issue a refund due to change of mind and so on. Understanding that this is a slow fashion sustainable store, which means some items have been used, some items are hand made and some items are brand new so be aware of that. We hope for the best experience for all our customers when shopping at Visuel Studios.



At Visuel Studios the standards we hold for shipping is to ship items the next day. All items will be issued a tracking number both nationally and internationally, shipping in Australia usually takes up to 5 business days and shipping internationally defends on country and postal standards.